Return and exchange

The company provides returns and exchanges of goods of proper quality in accordance with the Law "On Consumer Rights Protection".

Returns and Exchange Terms.

Returns and exchanges of goods are possible within 14 days after the buyer receives the goods.

Reverse delivery of goods is carried out by agreement.

Return conditions for goods of proper quality.

Attention! The entire list of goods of proper quality on our "Pixsel" website is subject to return and exchange!

What are goods of proper quality? Goods of proper quality include all goods that: have not been used, and their commercial appearance, consumer properties, seals, labels, original packaging, as well as documents issued with the goods, are preserved.

Want to return the goods? What to do? To coordinate the return of the goods, you need to call the phone numbers indicated in the "Contacts" section. The return of the goods is made to the specified data in the TTN upon receipt of the shipment.

Who pays for the return shipping? In this case, when returning the goods, we do not compensate for the costs associated with the cost of delivery services for the goods, namely: the courier's visit or the cost of sending by a transport company to another city, according to the declaration (TTN). In case of refusal of the goods, the cost of the delivery service is paid by the buyer.

When will the money be refunded? After receiving and inspecting the goods by our warehouse, the funds will be returned to the details from which the payment was made within 3 business days.

Want to exchange goods? What to do? To coordinate the exchange of goods, you need to call the phone numbers indicated in the "Contacts" section. Exchange of goods is made to the specified data in the TTN upon receipt of the shipment.

Who pays for the exchange shipping? In this case, when exchanging goods, we do not compensate for the costs associated with the cost of delivery services for the goods, namely: the courier's visit or the cost of sending by a transport company to another city, according to the declaration (TTN). In case of refusal of the goods, the cost of the delivery service is paid by the buyer.

When will the goods for exchange be sent? After receiving and inspecting the goods that did not suit you, another item chosen by you will be sent within 1-3 business days.

What to do if you find damage or defects in the goods upon receipt? If damage/defects of the goods are found upon receipt, you need to draw up an Act of Goods Damage in the presence of a representative of the transport service and inform us of the number of this Act and the quantity of damaged goods. Return or exchange of defective goods is made to the specified data in the TTN upon receipt of the shipment.

Who pays for the return/exchange of defective goods? In case of defective goods, the cost of delivery in both directions is paid by Us.